Our Policies
SPA MINDFULNESS
Reservations:
To ensure you secure your preferred date and time, we highly recommend booking your appointment as far in advance as possible. A valid credit card is required to hold all reservations at the time of booking.
For new guests, you will receive an electronic intake form via email, which must be completed prior to your arrival. This helps us tailor your experience to your specific needs and ensures a seamless check-in process.
Intake Forms:
We require intake forms for all guests to ensure that we have a complete understanding of your health history, preferences, and any specific needs or concerns before your treatment.
Why Are Intake Forms Required?
As a spa establishment licensed with the Florida Department of Health and the Florida Department of Business and Professional Regulations, we adhere to the highest standards of care. Our intake forms ensure that we have all the necessary health information to provide treatments that are not only therapeutic but also safe for you. Whether it's something simple like avoiding an ingredient due to allergies or making adjustments for more complex medical concerns, this information allows us to create a personalized experience while ensuring your well-being.
Since life and health can change, we require an updated form every 12 months. This keeps your provider informed on any new injuries or health updates, allowing us to tailor treatments to your current needs. Our goal is to ensure our care evolves with you, providing safe and personalized care every time.
Arrival Time:
If this is your first visit with us, we recommend that you arrive at least 5 - 10 minutes prior to your first scheduled appointment. This will allow ample time for you and your provider to discuss your personal needs and expectations for your services and for you to begin relaxing and enjoying your time with us.
Late Arrival:
We understand that life can sometimes run off schedule. If you arrive late, we will do our best to accommodate you. However, please be aware that arriving late may result in a shortened service time in order to respect the schedules of other guests. Full service fees will still apply.
In the event of being beyond 15 minutes late, we may need to reschedule your appointment, subject to availability, and our cancellation policy will apply.
By following this policy, we can ensure that you receive the full benefit of your service, and our team can maintain a smooth schedule for all guests.
Cancellation Policy
24-Hour Cancellation Requirement:
We respectfully request a minimum of 24 hours’ notice if you need to cancel or reschedule your appointment. This courtesy gives us the opportunity to fill your spot and maintain availability for others. Failure to provide at least 24 hours’ notice will result in an automatic charge of 50% of the reserved service total to the credit card on file.
Parties of Two or More:
For parties of two or more, we require at least 48 hours notice to cancel or reschedule. Failure to provide this notice will result in a 100% charge for all services booked for the party.
Special Considerations for Weekends and Holidays:
For appointments scheduled on Fridays, Saturdays, and national holidays, cancellations made within 24 hours will be charged 100% of the service amount. These times are in high demand, and this policy helps us maintain availability for other guests during peak times.
Voicemails and Emails Outside of Business Hours:
Please note that any voicemails or emails left after spa operating hours for appointments scheduled the next day will be subject to the 50% cancellation fee. For Monday appointments, any voicemails or emails left after our business hours on Saturday will incur the same 50% fee, as we are unable to process these changes during our closure.
Scheduling With a Gift Card:
If you are using a gift card to book your appointment, the same cancellation policies apply. Any applicable cancellation or no-show fees will be deducted from your gift card balance. Please note that even with a gift card on file, a valid credit card is required to reserve your appointment.
No-Shows:
Missing your appointment without notice will result in a charge of 100% of the service amount. No-shows significantly affect our ability to serve others, and we appreciate your understanding.
If a guest has 2 or more no-shows, pre-payment will be required for all future appointments. Additionally, any outstanding cancellation fees must be paid before booking new services.
At Bodyworks of Perdido Key, our schedule is primarily by appointment, meaning that when you reserve a service, that time is set aside exclusively for you. These policies ensure that our team is fairly compensated for their time and services. They also allow us to notify standby guests of any last-minute availability and keep our schedules running smoothly, which helps us serve everyone more effectively. Our policies are essential for the success of Bodyworks of Perdido Key and the livelihood of our talented team.
When you schedule your appointment with us, you are agreeing to the terms of our cancellation policy outlined above. However, we understand that life can be unpredictable, and emergencies may arise. In those moments, we ask that you reach out to us, and we will do our best to accommodate your needs with care and understanding. Our goal is always for you to be here with us, enjoying your service to the fullest. We appreciate your support in helping us maintain a smooth, stress-free experience for everyone at Bodyworks of Perdido Key.
Quiet Environment:
We strive to create a peaceful and serene environment for all our guests. To maintain this sense of calm, we kindly ask that you keep voices low and conversations soft once you enter our space. Soft voices help preserve the calm, quiet environment that enhances the healing experience. Should we gently remind you to lower your voice during your visit, please know it’s never meant with disrespect. We have multiple services happening at the same time, and we want everyone to enjoy their peaceful experience - including you during your own treatment. It’s about creating a peaceful atmosphere for all, and your understanding helps us keep our space a relaxing haven for everyone.
Cell Phones & Electronic Devices:
We ask that all cell phones and electronic devices be silenced or turned off during your visit and you refrain from having conversations on your devices during check-in, checkout, or during your service. The use of speaker phones is not permitted anywhere inside the spa. This ensures that both you and our other guests in treatment can fully unwind and enjoy their treatments without interruptions.
Personal Hygiene:
As a small, independently owned spa, we do not have locker rooms or shower facilities on-site. To ensure the best possible experience for both you and our team, we ask that you arrive showered and clean, especially after activities like golfing, fishing, working out, or spending time at the beach. This helps us maintain a comfortable, hygienic environment for all guests.
Product Use:
We only use spa-provided lotions, oils, gels, creams, and essential oils to maintain the highest standards for safety and sanitation. For this reason, outside products are not permitted. If you have allergies, please let us know when booking, and we can provide product ingredient lists to help you choose the best option for your needs.
All our products are thoughtfully selected for their quality, many being organic, natural, sustainable, and free from harmful chemicals. We are committed to offering products that not only align with our wellness philosophy but also deliver therapeutic benefits, ensuring you feel great both inside and out.
Personal Health and Wellness:
If you are feeling unwell, experiencing symptoms of illness, or have been recently exposed to a contagious illness, we ask that you reschedule your appointment.
Pet Guidelines:
Due to our licensing and health regulations, we are unable to accommodate your furry friends at the spa, except for certified service animals. We understand how much pets mean to you, but this policy ensures a safe and hygienic environment for all of our guests. If you have a certified service animal, please let us know in advance so we can make the proper arrangements to welcome you both comfortably.
Inclement Weather:
In the event that our area is under any official weather warning or advisory, you may reschedule your appointment with no charge as long as it’s within 24 hours of your scheduled time. In addition, we extend this safety option to our team members to ensure their safe arrival and return home. Your safety and the safety of our team is our top priority.
Forms of Payment:
We accept cash, Visa, Mastercard, American Express, Discover, and Apple Pay for payments. Please note, we do not accept personal checks.
Credit Card Information:
For your security and privacy, when you provide credit card information to reserve an appointment, it is securely stored in our booking system. Only the last four digits of your card are visible to our front desk team, ensuring that your full card details remain protected. When credit card information is requested or captured, it is handled through a secure system, adhering to the Payment Card Industry Data Security Standard (PCI DSS), and we do not have access to the full card number.
Gratuity:
A gratuity is a thoughtful way to show appreciation for the care and dedication our providers put into each service. While gratuity is not included in the price of services, it is always warmly appreciated but never expected. Your generous tips go directly to your service provider, supporting their commitment to delivering exceptional experiences.
For your convenience, gratuity can be added to your credit card during check out or left in the gratuity envelopes provided at the front desk. The industry standard for tipping ranges from 20 - 30%, but ultimately, we want you to feel comfortable tipping what feels right for you.
Returns/Refunds:
Due to the nature of our services, all sales on treatments, gift cards, and packages are final and non-refundable. If you are dissatisfied with your service, please let us know immediately, and we will do our best to address any concerns.
For retail products, we accept returns on unopened, unused items, in the original packaging within 3 days of purchase, accompanied by the original receipt. Refunds will be issued in the original form of payment. Opened or used products cannot be returned due to health and safety regulations.
Prices & Services:
Prices and services are subject to change without notice. We will do our best to keep our clients up to date on any changes that may occur, but we encourage all clients to inquire about pricing and available services when reserving their appointment.
After a service is rendered, the price of the services stands; It is the client’s responsibility to know the price of his/her service(s). By receiving the service, you agree to pay the full price of that service.
Gift Cards:
Gift cards are nonrefundable and cannot be redeemed for cash. Gift cards may be used towards any service or product at Bodyworks of Perdido Key.
When scheduling an appointment, a valid credit card is required to hold your reservation at Bodyworks of Perdido Key. This policy applies even if you intend to pay with a gift card.
If a gift card is purchased for a specific service or package we will honor the price for 1 year after the date purchased. After 1 year, the redeemer will be responsible for any increases.
Specials & Discounts:
Specials and discounts on services or products cannot be combined with other offers, promotions, or discounts unless specifically stated. All specials are subject to availability and may have expiration dates. Discounts apply only to the service or product specified and cannot be transferred to others services. Additionally, any changes to services booked under a special may result in a price adjustment.
We are proud to offer a 10% military discount to active-duty and retired military personnel, as well as first responders, including police officers, firefighters, and EMS. A valid ID must be presented at the time of service. This discount cannot be combined with any other specials, discounts, promos, or offers.
Child Safety:
For the safety and comfort of all guests, children under the age of 10 are not permitted in the spa.
Minors Receiving Services:
All persons between the ages of 10 - 17 receiving services at the spa are required to have a parent or legal guardian complete a Minor Release Form prior to the appointment. Additionally, the parent or guardian must remain in the treatment room for the duration of the service to ensure the comfort and safety of the minor. No other children are permitted in the treatment room during the service.
Smoking & Vaping:
We are a smoke-free and vape-free facility. Smoking and vaping are not permitted anywhere within our spa facility.
Alcohol:
No outside alcohol is permitted at the spa.
Modesty Concerns:
We prioritize your comfort and privacy during all treatments. It is required by law and our establishment’s policy that guests remain appropriately covered and draped at all times. Only the areas being worked on will be exposed during your service, ensuring your modesty is fully respected.
Confidentiality:
We do not disclose any information about our guests, including health history or service preferences, to third parties without your explicit consent. Any personal details shared with us, whether during your visit or through intake forms, are kept confidential and used solely for the purpose of providing you with personalized care at our spa.
Professionalism:
At Bodyworks of Perdido Key, all of our providers are professionally licensed in the state of Florida and fully insured, ensuring you receive expert care during your visit. As a professional establishment, we take pride in offering a safe and respectful environment for both guests and our entire team.
Any inappropriate behavior, advances, or language during a session will result in the immediate termination of the service, and you will be held responsible for the full cost of the scheduled treatment.
We reserve the right to refuse service to anyone to ensure a safe, respectful, and comfortable environment for both our guests and team. This allows us to maintain high standards of professionalism and to protect the well-being of everyone in our space.
By making an appointment with Bodyworks of Perdido Key you agree to all the policies listed above.