POLICIES

Terms and Conditions

ARRIVING & RESCHEDULING:

  • A credit card will be required for appointment reservations.  Arriving late for an appointment may require us to shorten the length of the treatment or reschedule so that our other guests are not inconvenienced.  Failure to reschedule before 24 hours will result in an automatic charge of 50% of the service amount to your credit card or a 100% charge on national holidays and weekends.  The rescheduling/ cancellation fee must be paid before your next service.  If you have a gift certificate, the 50% rescheduling / cancellation fee still applies.  Without the courtesy of communicating with a staff member within the requested time frame, any last minute cancellations and no-shows will be automatically charged due to the time slot being reserved just for you.  Remember that even one missed appointment can greatly affect expected clinical results/goals, and greatly inconveniences our staff members.  Please be aware that our  therapists have your scheduled time specifically blocked off to accommodate you, and we ask the same courtesy to be extended.  If you send another client in your place, you will not be charged the fee.  Continuous rescheduling and missed appointments will result in no future services unless pre-purchased in advanced.​

  • Our space is the beginning of your relaxation experience, as a courtesy, we ask that only clients receiving services occupy our waiting area.  

  • Unplug:   As a courtesy to others and to maintain an atmosphere of relaxation, we ask that all cell phones and devices be silenced.  Part of the relaxation experience is distancing yourself from the outside world and the sounds of everyday life.  We have created a space that transports you to a place of peace and tranquility.​

  • Please arrive at least 5-10 minutes prior to your treatment time to fill out any necessary paperwork , if you are a new client, and to begin the relaxation process.  If you are running late or need directions, please contact the staff as soon as possible to notify of your estimated arrival time or to reschedule.

  • Gift certificates may not be refunded or redeemed for products.

  • Promotional & social media “check-in” offers cannot be combined.