Policies

Reservations:

 

In order to ensure that you obtain your desired appointments, we recommend scheduling your appointment as far in advance as possible to ensure availability.

 

To reserve an appointment, a credit card will be required at the time of booking for services.    

 

All new guests will receive an electronic intake form to the email provided. We require intake forms for all new guests receiving a massage, facial, or wax service. Please complete your required forms before you arrive for your appointment.  This will assist your provider in customizing your service to your specific needs.  

 

Please notify reception of any allergies or sensitivities to aromas or ingredients when you schedule your appointment.​​

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Arrival Time:

 

If this is your first visit with us, we recommend that you arrive at least 5 - 10 minutes prior to your first scheduled appointment. This will allow ample time for you and your provider to discuss your personal needs and expectations for your services and for you to begin relaxing and enjoying your time with us.

 

Late Arrival:

 

All appointments have been designed to allow appropriate time for full enjoyment of each service. Your late arrival may limit our ability to offer the fullest possible experience. We will always accommodate you if possible, however if you arrive 15 minutes past your appointment, treatments will be rendered only for the remainder of the scheduled appointment and you will be responsible for payment of the full service. 

 

Cancellation Policy:

 

​You will always receive a courtesy email 24 hours in advance of your reservation reminding you of your appointment with us. Last minute cancellations and missed appointments greatly affect our team. We miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services and our providers miss the opportunity to have a booked schedule. In order to provide compensation for the service provider we must follow our cancellation policy regardless of the circumstances. We recognize the time of our guests and providers is valuable and have implemented this policy for this reason. 

 

• We have a firm 24 hours notice to cancel or to reschedule your appointment.

 

• Please call us by phone (850) 356-6311 to cancel or reschedule your appointment.

 

• Failure to give us notice before 24 hours will result in an automatic charge of 50% of the reserved service amount total to your credit card with a 100% charge on national holidays and weekends. (Weekends include Friday & Saturday appointments)

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• Any voicemails or emails left after our business hours for next day appointment will be subject to the 50% fee. Any voicemails or emails left on Saturday after our business hours for Monday appointments will incur the same 50% fee. 

 

• "No Shows" will be charged 100% of the reserved service amount.

 

• For parties of two or more, a 48 hour notice to cancel or reschedule is required to avoid a 100% charge of all services.

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• If you are using a gift card, the same cancellation policy applies and your gift card amount will be deducted the fee.

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Our schedule is primarily by appointment. When you reserve services with us that time is reserved just for you. Without the courtesy of giving us the adequate time to refill the appointment with other guests that is a loss of time and compensation for our team. These policies ensure our team of massage therapists and estheticians are compensated for their commission and time. We have a talented team that provides wonderful care to our guests and we want to keep their schedules productive. The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our schedules filled, thus better serving everyone.

 

This policy is crucial for the success of Bodyworks of Perdido Key and its staff.

 

When you schedule your appointment with us, you are agreeing to the cancellation policy we have listed above.

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Cell Phones:

 

Unplug: As a courtesy to others and to maintain an atmosphere of relaxation, we ask that all cell phones and devices be silenced upon arrival and to remember to speak in your very soft spa voice once you enter the spa. Please do not have conversations on your phone during check-in, during service, or during check-out as it is disruptive to other guests. Please inform your therapist should you need to make a phone call so that you may do so without disturbing other spa guests. Part of the relaxation experience is distancing yourself from the outside world and the sounds of everyday life.  We have created a space that transports you to a place of peace and tranquility.​

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Personal Hygiene:

 

We are a small independently owned spa. We do not have a locker room with showers. We ask that you come to your service clean. After a day of golf, fishing, working out, or getting some beach time please shower before you arrive for service.

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Inclement Weather:

 

Bodyworks of Perdido Key’s standard policy is that appointments canceled with less than 24-hours notice incur a cancellation fee. During the summer months, especially during hurricane season, we will make an exception. If the Perdido Key/Pensacola area is under a Tropical Storm or Hurricane Warning advisory and you feel that it would be unsafe or impossible for you to travel to your appointment, you may reschedule within the 24-hour window at no charge. We will also extend this safety option to our staff. 

 

Forms of Payment: 

 

Cash, Visa, Mastercard, American Express or Discover cards accepted. Personal checks are not accepted.

 

Gratuity:

 

Gratuity is not included in the price of service or spa packages; customary tipping is 15 - 30% and is greatly appreciated but not required. Full gratuity amount always goes to your service provider. Gratuity envelopes are provided at the front desk for cash tips or you may add gratuity to your credit card during check out for the provider.

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Returns/Refunds:

 

We want you to be 100 % satisfied with your purchase.  Our staff tries very hard to make the best product recommendations for your specific skincare needs. Due to the delicate nature of skincare products in terms of expirations dates, hygiene, and contamination, Bodyworks of Perdido Key will not accept returns on any OPENED retail skincare products. Any broken seal is considered an opened product.

 

Unopened products may be returned in original packaging, with a receipt, within 3 days of the original purchase date. In the case that a purchased product is not right for you, we will try our best to make it right. 

 

We will gladly exchange your product for a better fit. The dollar amount of the product being returned will be applied towards the replacement product.  If there is a balance remaining, that amount will be credited to your account for future use towards product purchases.  We have samples of most of the products that we sell from Eminence Organics, please inquire about a sample to try the product before you buy. No cash refunds. No exceptions.

 

Prices & Services:

 

Prices and services are subject to change without notice. We will do our best to keep our clients up to date on any changes that may occur, but we encourage all clients to inquire about pricing and available services when reserving their appointment. 

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After a service is rendered, the price of the services stands; It is the client’s responsibility to know the price of his/her service(s). By receiving the service, you agree to pay the full price of that service.

 

Gift Certificates:

 

Bodyworks of Perdido Key gift certificates are available for purchase in many convenient ways.

• Call (850)356-6311 and purchase by phone

• Purchase online https://www.vagaro.com/bodyworksofperdidokey/gift-certificates and email to the recipient or print it at home.

• Stop by our location and purchase a gift certificate in person.

Bodyworks of Perdido Key gift certificates can be used towards any treatment, product, or gratuity.​

Gift Certificates are non-refundable and no cash refunds are given.

 

When scheduling an appointment, a valid credit card number is required to hold your reservation at Bodyworks of Perdido Key. This policy applies even if you intend to pay with a gift certificate.

 

If a gift card is purchased for a specific service or package we will honor the price for 1 year after the date purchased. After 1 year, the redeemer will be responsible for any increases. For your convenience you may purchase gift cards on our website, by phone, or in person. 

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Specials & Discounts:

 

Specials, Coupons, Discounts, and Event Pricing cannot be extended. These are promotions meant to be used in a timely manner. Discounts / Specials cannot be combined. Spa specials cannot be used in combination with any other offers or promotions.

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Child Safety Policy:

 

Due to safety reasons and protecting the serene atmosphere of the spa, we ask that you do not bring young children to your appointment. Please respect other guests by arranging child care during your services and allow yourself to fully relax and enjoy the experience. Children under the age of 10 are not permitted in the spa unless they are receiving service, and are accompanied by an adult. Our staff is not able to supervise children due to catering to client needs. 

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Minors Receiving Services:

 

All persons under the age of 18 receiving service(s) are required to have a parent or guardian fill out our Minor Release Form and remain in the treatment room when your minor is receiving their service. No other children are permitted to be in the treatment.

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Modesty Concerns:

 

Therapists are well trained in the “art of draping” which means that they leave the treatment room while you get under the sheet on the massage table, and they keep you covered at all times except for the area of the body they are massaging. They also leave the treatment room before you get up from the table. During facial services you are given a spa wrap to wear under the sheet. Your provider will always step out before and after your service to allow you time to undress/dress. If you are receiving multiple services you will be provided a spa robe and slippers to put on in between services. Your comfort level is important to us. We are a professional establishment and draping is required at all times. 

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Confidentiality & Privacy:

 

All client information is confidential. We do not share our client list or client personal information with outside companies. 

 

Professionalism:

 

All providers at Bodyworks of Perdido Key are professionally licensed in the state of Florida and insured. Our trained massage therapists and estheticians are here solely to help improve your wellness and relaxation. If a therapist ever feels that a client is behaving inappropriately, they are authorized to stop the treatment immediately and direct you to the front desk. You will be responsible for the full amount of service. We are a professional spa establishment. Any inappropriate advances are not tolerated and will be reported to authorities. We have the right to refuse services to anyone.

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By making an appointment with Bodyworks of Perdido Key you agree to all the policies listed above.

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